Loading resources...
This may take a few moments
Find answers to your questions about Lucy AI or reach out for support.
Lucy AI is a customer service voice agent that talks directly with your customers over the phone. It answers questions, assists with inquiries, and guides customers through common issues — all through natural conversation. Lucy AI helps your business deliver 24/7 customer service without increasing staff costs.
You can request access by contacting our sales team or filling out the contact form on our website. Our team will reach out to help you get started with Lucy AI voice agents.
Lucy AI speaks Amharic, Afaan Oromo, and Tigrinya, as well as English and several other international languages. This allows your customers to communicate comfortably in their preferred language.
Yes. Lucy AI is fully end-to-end secure. All customer conversations and business data are encrypted and stored safely, ensuring total privacy. Only your authorized team members can access your data — no one else. Our platform has also been independently security assessed by Ethiopia's Information Network Security Administration (INSA).
Yes. Lucy AI has been security assessed by the FDRE Information Network Security Administration (INSA), Ethiopia's national cyber security authority. INSA reviewed our platform and issued its assessment directly to us.
Absolutely. Lucy AI manages inbound calls from your customers and can also make outbound calls on behalf of your business — such as follow-ups, appointment reminders, or customer feedback calls.
Lucy AI can talk to up to 1,000 customers simultaneously, ensuring your business never misses a call, even during busy periods.
Yes. If a customer prefers to speak with a human, Lucy AI will instantly transfer the call to one of your live agents — providing a seamless customer experience.
For pricing information, please contact our sales team directly by phone or schedule a demo through our website. Our team will walk you through available plans and help you choose what fits your business best.
Yes. Lucy AI can resolve customer issues automatically using integrated tools. It can perform actions such as processing requests, resolving common problems, and creating support tickets — saving time and reducing manual workloads.
Yes. Lucy AI is available 24/7, always ready to talk to your customers, answer their questions, and provide real-time assistance — day or night.
If you can't find the answer you're looking for, feel free to reach out!