Terms of Service

• “Services” means our websites (lucyhub.ai, dashboard.lucyhub.ai), voice and chat AI agents, translation and transcription services, the Lucy AI WordPress chatbot plugin, APIs, and related products and documentation.
• “Customer Content” means data, files, documents, audio, text, and other materials you or your end users submit to or generate through the Services, including chat messages, call audio, transcripts, translations, and documents.
• “End User” means any person who interacts with the Services through your account or deployment (e.g. a visitor using your chatbot or a caller handled by your voice agent).
• “Integration ID” means the credential used to connect a deployment (such as a WordPress site) to your Lucy AI chatbot.

Lucy AI provides AI-powered customer communication and language services, including chat and voice agents and document translation and transcription, with support for Amharic, Afaan Oromo, Tigrinya, and English, among others. Service features, configuration (such as bot name, theme, greetings, and starter prompts), and analytics are managed through your Lucy AI dashboard. We may add, modify, or discontinue features over time.

You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and Integration IDs and for all activity under your account. You must be at least the age of majority in your jurisdiction and capable of forming a binding contract. Notify us promptly at support@lucyhub.ai of any unauthorized use.

You agree that you will, and will ensure your End Users will:

• comply with all applicable laws and these Terms;
• obtain all rights, consents, and authorizations necessary to submit Customer Content (including any personal or sensitive data of third parties contained in documents, calls, or chats) and to have it processed by the Services;
• provide your End Users with all legally required notices and obtain any required consents (for example, for recording calls or processing chat data) before using the Services on them; and
• be solely responsible for the accuracy, quality, and legality of your Customer Content and the means by which you acquired it.

You will not use the Services to: (a) violate any law or third-party right; (b) upload malware or attempt to disrupt, reverse engineer, or gain unauthorized access to the Services; (c) generate or distribute unlawful, infringing, defamatory, harassing, or fraudulent content; (d) build a competing product using the Services; (e) resell or provide the Services to third parties except as expressly permitted; or (f) exceed rate limits or circumvent usage restrictions.

As between the parties, you (or your licensors) retain all rights in your Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely as necessary to provide, secure, and support the Services and as instructed by you. Our processing of personal data within Customer Content is also governed by our Privacy Policy and, where applicable, a Data Processing Agreement.

The Lucy AI WordPress plugin is free to install. Access to the underlying Services is offered through subscription plans. Plan options, limits, and fees are provided on request at support@lucyhub.ai and are confirmed in your order or at purchase.

• Fees, billing frequency, and plan limits are as stated at purchase. Unless stated otherwise, fees are non-refundable and exclusive of taxes, which you are responsible for.
• Paid subscriptions renew automatically for successive terms unless cancelled before the renewal date. You may cancel as described in your dashboard or by contacting us.
• We may change pricing on prospective renewal with 30 days' notice.
• Failure to pay may result in suspension or termination.

The Services integrate with third-party platforms, including the WordPress platform via our plugin. Your use of any third-party service is governed by that third party's terms, and we are not responsible for third-party services. You are responsible for configuring integrations (including entering your Integration ID) and for the deployment of any chat widget on sites you control.

We and our licensors own all rights, title, and interest in and to the Services, including all software, models, and documentation, and all related intellectual property. Except for the limited rights expressly granted here, no rights are granted to you. You may not use our names, logos, or trademarks without our prior written consent. Feedback you provide may be used by us without restriction or obligation to you.

The Services use artificial intelligence to generate responses, translations, and transcripts. AI outputs may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing and validating outputs before relying on them. The Services do not provide professional, legal, financial, medical, or other regulated advice, and outputs are not a substitute for professional judgment or human review. You assume all risk arising from your use of, or reliance on, AI outputs.

Each party may access the other's confidential information. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors who need it and are bound by confidentiality. This does not apply to information that is public, independently developed, or rightfully received from a third party, or that must be disclosed by law.

We aim to provide reliable Services but, except as expressly stated in a separate written service-level agreement, the Services are provided without any uptime guarantee. We may perform maintenance and may modify or suspend the Services as described in these Terms.

We may suspend your access (in whole or in part) if we reasonably believe your use poses a security risk, violates these Terms or law, may harm the Services or other users, or for non-payment. Where practicable, we will provide notice and an opportunity to cure.

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR YOUR INDEMNIFICATION OBLIGATIONS, EITHER PARTY'S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, AND AMOUNTS OWED UNDER THESE TERMS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR USD 100.

You will defend, indemnify, and hold harmless Lucy AI and its affiliates, officers, and employees from and against any third-party claims, damages, and costs (including reasonable legal fees) arising from (a) your Customer Content, (b) your use of the Services in violation of these Terms or law, or (c) your failure to obtain required rights or consents from End Users.

These Terms apply while you use the Services. Either party may terminate as set out in the applicable order or plan, or for material breach not cured within 30 days of notice. On termination, your right to use the Services ends, and we will delete or return Customer Content as described in the Privacy Policy / DPA and applicable law. Sections that by their nature should survive (including Sections 5, 8, 9, 10, 13, 14, 15, 18, and 19) survive termination.

We may modify these Terms from time to time. We will post the updated Terms with a new “Last updated” date and, where required, provide additional notice. Material changes take effect 30 days after posting (or as required by law). Your continued use after the effective date constitutes acceptance. We may also change or discontinue features of the Services.

These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the competent courts of Addis Ababa, Ethiopia. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

• Entire agreement. These Terms, the Privacy Policy, and any order or DPA form the entire agreement and supersede prior agreements on this subject.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is unenforceable, the rest remains in effect.
• Waiver. Failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. Legal notices to us should be sent to support@lucyhub.ai; we may notify you via your account or registered email.
• Relationship. The parties are independent contractors; nothing creates a partnership, agency, or joint venture.

Lucy Software Solutions PLC (Lucy AI / LucyHub)

Email: support@lucyhub.ai
United States: Arlington, Virginia, USA
Ethiopia: Addis Ababa, Ethiopia