Every unanswered call, every language gap, every long queue, it's revenue walking out the door.
of customers leave after one bad support experience
more likely to churn when not served in their language
average wait time in typical call centers
Pick the one that fits the problem in front of you. Both work in Amharic, Afaan Oromo, Tigrinya and English.
Answers customer calls and chats on its own, day and night, and hands the conversation to your team when a person is needed.
Turns documents, meetings, interviews and recordings into accurate translations and transcripts, with every speaker identified.
Software, systems and digital tools designed around the way your business actually works, from the first requirement to training and support.
What real teams handed to Lucy, and what changed once it went live.
Mag Machinery PLC
Machinery and Industrial Equipment Importer, Addis Ababa
An Addis Ababa machinery importer was receiving more calls than its team could handle. See how Lucy answers calls simultaneously, 24/7, and turns customer conversations into qualified leads.
The numbers
Real recordings of the agent handling the calls that fill a support queue, in the language the caller already speaks.
Routine questions resolved without a queue.
Reservations and front desk questions, around the clock.
Account questions answered in the caller's language.
Most AI tools are built for one market and bolted onto yours as an afterthought. Lucy is different: designed from the ground up for your market, your languages, and your customers.
Lucy natively understands Amharic, Afaan Oromo, Tigrinya, and English, not just translated, but culturally tuned for your customers.
Handle thousands of simultaneous conversations around the clock. No sick days, no shift changes, just consistent, reliable support.
Lucy responds in real time with natural empathy, eliminating hold times and frustrated customers waiting in queues.
Every conversation becomes data. Track sentiment, resolution rates, and trending issues from a real-time dashboard.
Deploy across Web, App, and WhatsApp with a single integration. No friction, just seamless omnichannel presence.
Your data stays yours. Lucy is built with end-to-end encryption and enterprise compliance baked in from day one.
“The question isn't whether your business needs AI, it's whether your AI understands your customers.”
Lucy does.